Frequently Asked Questions (FAQs)
Welcome to the OroDent Help Center. Below you'll find answers to the questions we receive most often. If you can't find what you're looking for, feel free to contact our support team—we're always happy to help.
Product Questions
What are OroDent PAP Whitening Strips?
OroDent PAP Whitening Strips are peroxide-free teeth whitening strips formulated with PAP (Phthalimidoperoxycaproic Acid), a modern whitening ingredient designed to help remove common surface stains while being gentle on enamel.
How do I use the whitening strips?
- Brush your teeth and ensure they are clean and dry.
- Apply one strip to the upper teeth and one to the lower teeth.
- Leave the strips on for 30 minutes.
- Remove and discard the strips.
- Rinse your mouth or brush away any remaining gel if desired.
Always follow the instructions included with your product.
How long should I wear the strips?
Each treatment should be worn for approximately 30 minutes.
Will the strips cause tooth sensitivity?
Our strips are formulated with PAP technology, which is designed to minimize sensitivity compared to many traditional peroxide-based whitening products.
However, sensitivity varies from person to person. If you experience discomfort or irritation, discontinue use and consult a dental professional if necessary.
Are the strips enamel-safe?
When used as directed, our whitening strips are formulated to be enamel-friendly.
Do they contain peroxide?
No. OroDent PAP Whitening Strips use PAP (Phthalimidoperoxycaproic Acid), a peroxide-free whitening ingredient.
What stains can they help remove?
Our whitening strips are designed to help reduce common surface stains caused by:
- Tea
- Coffee
- Smoking
- Everyday food and beverages
How soon will I see results?
Many users notice an improvement after their first use, while more noticeable results may develop with consistent use.
Individual results vary depending on your natural tooth shade, lifestyle, and the type of staining.
How long do whitening results last?
Results vary from person to person.
Maintaining good oral hygiene and limiting stain-causing foods and drinks may help your smile stay brighter for longer.
Can I use the strips every day?
Please follow the usage instructions included with your product. Avoid excessive use beyond the recommended schedule.
Can smokers or tea and coffee drinkers use them?
Yes. Our whitening strips are designed to help reduce common surface stains associated with smoking, tea, and coffee.
Can I use them if I have braces?
No. Whitening strips may not whiten evenly around braces.
If you have braces, crowns, veneers, implants, or other dental restorations, we recommend consulting your dentist before use.
Orders & Shipping
How much is shipping?
We charge a flat shipping fee of Rs. 199 nationwide across Pakistan.
How long does delivery take?
Orders are typically delivered within 3–5 business days.
In rare situations, deliveries may take up to 7–8 business days due to courier delays or remote delivery locations.
Can I track my order?
Yes.
Once your order has been shipped, you'll receive tracking details (where available) so you can monitor your delivery.
Do you deliver across Pakistan?
Yes.
We currently offer nationwide delivery across Pakistan.
Returns & Refunds
Can I return my order?
Due to hygiene reasons, opened or used oral care products cannot be returned.
If you receive a damaged, defective, incorrect, or incomplete order, please contact us within 48 hours of delivery.
Can I cancel my order?
Orders may be cancelled before they have been dispatched.
Once an order has been shipped, it cannot be cancelled.
Payments
What payment methods do you accept?
Available payment methods are displayed during checkout and may include Cash on Delivery (COD) and other secure payment options.
Need More Help?
If you still have questions, our support team is here to help.
Email: support@orodent.co
Phone / WhatsApp: +92 309 8311055
Or visit our Support page to get in touch.
Thank you for choosing OroDent. We're here to help you smile with confidence.
