Return & Refund Policy
Last Updated: July 2026
At OroDent, customer satisfaction is our priority. We are committed to providing premium-quality oral care products and a smooth shopping experience. Please read our Return & Refund Policy carefully before placing your order.
Returns
Due to the hygienic and personal-use nature of our products, we do not accept returns or exchanges on products that have been opened, used, or have had their hygiene seal broken.
If you receive a product that is damaged, defective, incorrect, or incomplete, please contact us within 48 hours of receiving your order.
To help us resolve your issue quickly, please provide:
- Your order number.
- Clear photos or videos of the product and its packaging.
- A brief description of the issue.
After reviewing your request, we will determine whether you are eligible for a replacement or refund.
Refund Eligibility
Refunds may be approved in the following situations:
- You received the wrong product.
- Your order arrived damaged or defective.
- Your order was incomplete.
- Your order was confirmed lost in transit by the courier.
- OroDent is unable to fulfill your order.
Refund requests that do not meet these conditions may not be approved.
Non-Returnable Items
For health and hygiene reasons, we cannot accept returns or issue refunds for:
- Opened or used whitening strips.
- Products with broken hygiene seals.
- Products damaged due to misuse, improper storage, or failure to follow usage instructions.
- Orders where the customer simply changes their mind after delivery.
- Promotional or clearance items, unless they arrive damaged or incorrect.
Whitening Results
Our products are formulated to help remove stains and improve the appearance of your smile. However, whitening results vary from person to person depending on factors such as natural tooth shade, staining, oral hygiene, diet, and consistent use.
For this reason, we cannot offer refunds based solely on individual expectations or dissatisfaction with whitening results.
Order Cancellations
Orders may be cancelled only before they have been dispatched from our warehouse.
Once an order has been shipped, it cannot be cancelled.
Refund Processing
If your refund request is approved, the refund will be processed through your original payment method or via bank transfer, depending on the payment method used.
Please allow 5–10 business days for approved refunds to be completed.
Replacement Policy
If your request is approved due to a damaged, defective, or incorrect product, OroDent may provide a replacement instead of a refund, depending on product availability and the nature of the issue.
Need Assistance?
If you have any questions regarding your order or this policy, please contact our customer support team.
Email: support@orodent.co
Phone / WhatsApp: +92 309 8311055
Or visit our Support page on the website. We're always happy to help.
Thank you for choosing OroDent.
